Utterly hopeless they have a turnaround time of 5 days to return an email enquiry, and the reply is usually a waste of time!When I first signed up they sneered at my previous high street accountant, and also Crunch (who are even worse) and pointed out that they were better. This is not the case, they are not proactive, you spend most of the time dealing with customer service operatives who are no-where near qualified to deal with your accounts. The actual accountants who are so clandestine must be under lock and key in another department that you cannot access.The software 'Connect' is an utter joke it's like they are beta testing it constantly on paying customers. My accounts have never been up to date since I signed up.They also managed to miss my VAT deadline last year between god knows how many people, and with me chasing things up regularly they still got it wrong! This could potentially mean a fine from HMRC.They were also trying to up-sell me their insurance products immediately after signing up.Avoid at all costs.EDITThe above was written a while ago, since then the service has improved, and so has connect. However you must keep on top of things yourself.
Just a nightmare Two years in a row they filed my accounts late causing me awful stress. Brookson charge 1,872 a year and provide very little in return. They use an automated system to prepare the accounts rather than giving you any sort of personal service. The staff who answer the phones are polite but are not accountants, so there is little they can do to help. Very difficult to talk to the accountants. They made so many mistakes with my "bookkeeping" it just became a joke so I sacked them. I'm still clearing up the mess they made. Just avoid these jokers.Update... The issue of Brookson filing my accounts late for the past two years became an issue again on the last time they will be filing my accounts. Brookson have tried to claim back from me the 400 in penalties and it's become a stressful fight with them. At least our phone conversations were recorded so Brookson had to eventually admit they were responsible for the penalty.Further update. HMRC contacted me this month to inform me that the accounts Brookson filed two year ago were incorrect and invalid. HMRC had told Brookson this but they hadn't corrected them. Another 200 penalty. I contacted Brookson and they advised that because I am no longer their client they refuse to rectify their mistake. It took another argument with them and two weeks of chasing Brookson before they admitted their mistake and put it right.Using Brookson as my accountants has been expensive, stressful, time-consuming and frustrating. Over the years I've spent hours on the phone arguing with them just to get them to do their job and put right the numerous, repeated and serious mistakes they have made. Brookson has caused me so much stress and trouble it has negatively impacted on my health.
I am an Engineering contractor (first time) with a ltd company. I chose Brookson since the company I am contracting for recommended it along with few other options. Let me summarise my experience here.1. They are at least 10-20% more expensive than the average accountant would charge, but I do believe they have some unique selling points as below - if you feel the extra few hundred pounds worth the following, better go for them2. The connect website where all the account details reside is really good. Intuitive, very useful and tells you how much we can afford to take out of the company at any point in time3. I have probably had 10-15 telephone calls with them in the past 9 months and my average waiting time was 10-15 secs (YES!) 4. Mostly the person answering the phone would have the right answer or the call back/ email reply service with the accountant does the trick (again - never missed the call back appointment and longest I had to wait for an email was 48hrs which is OK from my perspective)5. Staff are polite throughout (even when I told them I am leaving Brookson as I was going to work as an Expat) - very professionalI believe when I come back and restart the company I have absolutely no doubt I will go to Brookson again and its all down to the staff and their attitude. Kudos guys.RegardsArunATS Engineering and Design Ltd
I had a terrible experience with Brookson:- No account management- Extremely junior team with little working experience and bad attitude- Every time I requested something a bit different and followed-up, I had to explain like it was the first time. There was nobody managing the request.- They don't understand how HMRC work- Once I requested a document with a signature and they simply did not know how to do it- Couple of times my dashboard that controls money I could transfer to my personal account was wrong.- I paid more taxes than I should have paid- They asked me to pay 2x taxes of 9K pounds. They are really not well organized.
Brookson took my money and offered very poor services. It was a nightmare to communicate with them. They were absolutely narrow minded, refusing to understand my situation. They did so bad work that I was almost to pay the tax they assumed I have to. To be avoided. Go anywhere else. It would be better.
Brookson One is a UK Accounting based in Warrington, North West England. Brookson One is located at Brunel House, 340 Firecrest Ct, Centre Park, Warrington WA1 1RG, UK.
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