Each time I've been they said something to upset me and said they would content me about a coffee morning and doing some volunteers work and never did.
It is a good service once you actually manage to get seen. It is clearly underfunded but the man I saw last time is lovely
Shocking service....been ignored for 5 weeks despite my increasing mh problems
My son was referred 8/8/18 @10:55 by Gp as per protocol, to the Assessment team and was told somebody would contact him, 14:38 still no contact made, phoned and asked what's procedure was, was told somebody should contact him same day and before 20:00 hrs for telephone consultation, if I thought he was in danger I should ring 999 where a police officer would come out and do a welfare check on him( no wonder the police are over worked and underpaid when NHS staff blatantly tell you to contact them)however no contact was made and at 20:18 hrs I contacted Wakefield House back to be told night staff where coming on shift and they would get somebody to contact me ( hoorah they actually did). Although the lady (Hillary) was very helpful I am fuming. My son has been left actively feeling suicidal without a care in the world, So much for improving mental wellbeing when said staff can't even make a phone call to check on welfare of people whom have followed protocol. He would have been better off going to A and E and waiting 4 hrs to be seen. This is only a short summary of today's activities, needless to say a formal letter of complaint will be followed up and the said GP that referred him will also be made aware that after following the protocol to refer somebody who is actively sucicidal was indeed left to consume his overwhelming feelings alone. Absolutely disgraceful Wakefield House Assessment team you should be ashamed.
The support workers Ross and Jane have been great going out there way for me
Wakefield House is a UK Hospital based in Warrington, North West England. Wakefield House is located at Guardian St, Warrington WA5 1GH, UK.
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