Terrible letting agency, avoid at all costs!Enquired about dual occupancy in a double en-suite bedroom within a 5 bedroom detached house-share. This was forwarded to management for approval, and was accepted by Catherine Connor. I offered more money for dual occupancy before signing the contract to cover increased bills which they declined. Shortly after moving into the property, and after enquiring about a maintenance issue, Northwood forwarded our email onto the landlord who then discovered that 2 people were sharing 1 room. Northwood had not even bothered to ask the landlord if he would be fine with this (their view is that 2 people sharing 1 room is not against the law, but that is not the point, they should be seeking approval from the person that owns the house before presuming that the landlord would be fine with this, especially when the rent includes all bills).After being informed about this, again, we offered more money to cover bills which was again declined and we were told that the reason was because the landlords insurance did not cover more than 5 people in the house. Because of this, Northwood tried to get us to leave the property and offered us our 350 admin fee back. We informed them that we would consider this, providing we could find a suitable property which was fully furnished, within budget and inclusive of bills. Sadia (the director) would not and will not accept any liability on behalf of Northwood or any of her staff for any wrongdoing on their part, and was pushing us to leave the property. When she did, I explained that we are in a legally binding contract, approved by them, and that we would not be going anywhere.Sadia and Catherine claimed to try and help us find properties, but whenever any links were sent, they were for unfurnished properties and none of them ever fit our criteria (waste of time).Northwood then informed us by text that our current landlord had recently purchased a house down the road, and arranged a date and time for us to view the property with the landlord. After viewing the property, we informed them that it would be suitable and that we would be happy to move there. We were told that the house would be ready by December 2018 and that we would still receive our 350 admin fee back. Northwood gave us a deadline of 30th November to inform them if we were moving or not we informed them and confirmed that we would be moving on 27th October, 2 days after viewing the property.However, December came and went and the property still wasnt ready. We enquired at the end of December and were told 4-6 weeks and then in January we discovered that Northwood had put a to let sign up outside the house. After going on their website to view the property, we discovered that they had listed the entire property to be rented instead of a house share, and this is how we found out extremely unprofessional.So from October 2018 January 2019 we have been extremely unsettled, not knowing if we are coming or going and Northwood have not helped one bit.The landlord came to the property to speak to us in person, and agreed that we could stay if we paid a bit extra to cover bills if this was communicated properly back in October, then none of this stress would have been caused in the first place.Northwood have now decided that we are not even allowed our admin fee to be returned, despite them arranging for us to view the property with the landlord, and us agreeing that we would move into that property before the deadline that was set. All communication regarding this property had gone through Northwood.
Have just sold my daughter's rental property through them. Cathy worked really hard to get the best deal for her and was constantly updating and chasing things along. Nothing was too much trouble for her, including taking meter readings and collecting post. All the staff are friendly and helpful. Highly recommend.
We have been with Northwood Warrington for a couple of years now and I can honestly say that they continue to offer a very good professional service and I have recommended them to a number of people. I have seen a couple of negative reviews but I can only assume maybe there was some kind of mix up in communication as I find these bad reviews do not reflect my experience of Sadia and her team. They offer a reliable honest service and have helped me immeasurably from day one.
We have been renting from Northwood for a year, they made the process so quick and easy. Great to deal with nice and friendly really down to earth customer service
Katherine in particular was very helpful. Great knowledge of market for rental and sales. Thanks again!!
Northwood Warrington is a UK Real Estate Agency based in Warrington, North West England. Northwood Warrington is located at 139 Sankey St, Warrington WA1 1NN, UK.
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