Very friendly staff great prices and excellent after care
Brought a Sony OLED TV, great service and price with next day delivery. No problems at all and very helpful. Thank you.
I ordered some Bose speakers which were a great price and a while after I got an email to say it would be delivered by DPD the next day, nothing arrived that day and then a voicemail was left just after 5pm asking me to ring back regarding my order, I rang 10 minutes later but there was no answer. I rang the following morning and again there was no answer. Later that morning the call was answered but the person who answered couldn't help and I was told they would get back to me that morning, no one did so I called again in the afternoon and was told the person dealing with it was in meetings all day and they would ring me at some point but heard nothing all day. I waited until lunch time the next day and still nothing, I called again and I was told someone would call back 30 minutes later, 2 hours later and still nothing, so I sent a message via the facebook profile, this was quickly responded to where I was told my item was damaged before dispatch and they had no more and offered a refund. I found the whole process really stressful and difficult, which could have been solved by better communication...Either telling the situation fully on the answerphone message, emailing me or having the details available to anyone answering the phone so I could be informed when I rang rather than relying on one person would have solved the problems. The false promises of call backs etc were frustrating. I was particularly concerned because I realised the item was end of line and wanted to find out if I needed to source from elsewhere quickly before it was sold out everywhere. Furthermore during my dialogue on messenger, I said I would have to now order the speakers from elsewhere at a higher cost and await my refund from Martin Dawes, and asked if for all the hassle would they consider offering me any discount on the speaker brackets, this bit of the message was ignored and I was just told apologies again and they will arrange a refund. Got the refund after several days more of waiting.
Having initially had problems with the warranty process I ended up speaking with Lee, who was very helpful. Despite 3 engineers visits and lots of parts the machine refused to cooperate. As a gesture of good will Lee arranged to exchange the machine.Thanks
Fantastic service, had loads of questions about tv and Ayesha was really helpful (and patient!). She took me through the website, answered all that I needed to know and pointed out an amazing discount on offer. I would definitely recommend Martin Dawes above similar website companies, thanks, Jude.
Martin Dawes Limited is a UK Electronics Store based in Warrington, North West England. Martin Dawes Limited is located at Martin Dawes House, Europa Boulevard, Westbrook, Warrington, Warrington WA5 7WH, UK.
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